Who owns the product and intellectual property?+
You own your product, your data, and the custom deliverables we create for your project. Snowhut Studio is your development and operations team: we build the application, help it run in the cloud, and maintain it under the scope we agree with you. Ownership and handover are documented in our project agreement. Third-party software and any pre-existing tools retain their own licences.
How will we work together?+
We start with your goals, review the current product or idea, and agree on scope, deliverables, responsibilities, and an estimate. We build in manageable stages and review progress with you. Changes to scope are discussed and agreed before additional work begins. You make the product decisions; we handle the agreed implementation.
Will I receive the source code and documentation?+
The custom project source code and agreed handover materials are part of the delivery. We document how to configure, deploy, and maintain the application, and agree on repository access and handover during project setup.
Who controls the cloud accounts and infrastructure?+
We can build and operate the application in cloud accounts you control. Account ownership, access, billing, and operational responsibilities are agreed at the start. We use the access needed for the work; you retain control of your product and its infrastructure.
Can you maintain the application after delivery?+
Yes. We can continue as the team that develops features, keeps the application running in the cloud, and handles agreed maintenance. Support coverage, response times, monitoring, and costs are defined for your engagement.
Can we work with another development team later?+
Yes. You can continue development with your own team or another provider. The agreed code, documentation, and access handover support that transition. We can help with the handover as part of an agreed scope.
Can you help with an existing application?+
Yes. We can review an application built by your team or another developer and agree on the work needed to move it forward.
Do you provide round-the-clock support?+
Support hours, response times, and operational responsibilities are agreed for each engagement. We define coverage with you before ongoing support begins.